Responsible Gaming

Version: 1.0  |  Last Updated: November 3, 2025

1. Our Commitment

At Iris Casino, we believe that gambling should be an enjoyable and entertaining activity. We are committed to providing a safe, fair, and transparent environment for all our players. Our responsible gaming programme reflects a genuine dedication to player well-being and represents a core pillar of how we operate every day.

We recognise that for a small number of people, gambling can become a source of harm. Our commitment is therefore two-fold: to offer robust tools that allow players to manage their own activity, and to connect those who need professional assistance with the right support organisations. This page should be read alongside our Terms and Conditions and Privacy Policy, which together form the complete regulatory framework governing your use of Iris Casino.

2. Recognizing Problem Gambling

Problem gambling is characterised by an inability to control gambling behaviour despite negative personal, financial, or social consequences. Recognising the warning signs early is the most important step toward seeking effective help. Because the signs can be subtle at first, we have compiled the following checklist to help you, or someone close to you, evaluate gambling habits honestly.

2.1. Self-Assessment Checklist

Carefully consider whether any of the following statements apply to you:

• Preoccupation with gambling: You spend a significant amount of time thinking about gambling — planning your next session, replaying past bets, or looking for ways to fund future play.
• Chasing losses: After losing money, you feel a strong urge to return and keep playing in an attempt to win it back, rather than accepting the loss and stopping.
• Escalating stakes: You find that you need to wager increasing amounts of money in order to feel the same level of excitement or satisfaction as you once did with smaller bets.
• Failed attempts to stop: You have tried on multiple occasions to cut back, take a break, or quit gambling entirely, but have been unable to maintain those boundaries for any significant length of time.
• Withdrawal symptoms: When you are unable to gamble — due to financial, time, or other constraints — you become restless, irritable, anxious, or experience mood swings that affect your daily life.
• Gambling as an escape: You use gambling as a way to avoid dealing with stress, personal problems, depression, loneliness, or other difficult emotions rather than as a form of leisure.
• Concealment and dishonesty: You hide the extent of your gambling activity from family members, friends, or colleagues, or you feel the need to lie about how much time or money you spend gambling.
• Financial strain: Gambling has caused you to neglect financial obligations such as bills, rent, mortgage repayments, or daily essentials, or you have borrowed money specifically to fund gambling activity.
• Neglecting responsibilities: Your gambling has led to reduced performance at work or school, deteriorating personal relationships, or a general withdrawal from social activities you previously enjoyed.
• Inability to set limits: Once you begin a gambling session, you consistently find it difficult or impossible to stop when you planned to, even when you are ahead or when continuing causes clear distress.

2.2. What to Do If You Identify These Signs

If you recognise two or more of the statements above in your own behaviour, we strongly encourage you to use the player protection tools described in Section 3 of this page and to reach out to one of the professional support organisations listed in Section 6. You do not need to be in crisis to seek guidance — early intervention consistently leads to better outcomes. Iris Casino staff are not trained counsellors, but our support team at support@theiriscasinos.com can help you activate any of the self-management tools available on our platform.

3. Player Protection Tools

Iris Casino provides a comprehensive suite of player protection tools designed to give you meaningful control over your gambling activity. These tools are available at any time through your account settings or by contacting our support team. We process all responsible gaming requests promptly and without requiring any justification from you.

3.1. Deposit Limits

A deposit limit allows you to set a maximum amount you can deposit into your Iris Casino account over a chosen period. You may set limits on a daily, weekly, or monthly basis. To make it easier to stick to your chosen budget, reductions to an existing deposit limit take effect immediately upon your request. Increases to a deposit limit are subject to a mandatory review period to prevent impulsive decisions; the increased limit will not become active until the review period has elapsed. You may request a deposit limit by visiting the Responsible Gaming section of your account or by contacting our support team.

3.2. Loss Limits

A loss limit restricts the net amount you can lose within a defined time frame — daily, weekly, or monthly. Once the limit is reached, your ability to place further wagers will be suspended until the applicable period resets. As with deposit limits, reductions apply immediately, while increases require a mandatory waiting period before they take effect. Loss limits are a practical tool for players who want to protect themselves from sessions that escalate beyond their original intentions.

3.3. Session Time Limits

A session time limit restricts the maximum duration of a single continuous playing session. When your session reaches the time you have set, you will receive a clear notification and will be required to log out. This tool helps prevent the kind of extended uninterrupted play that can lead to impaired decision-making. You are free to log back in after a break, but the limit provides a natural pause that can help you reassess whether you wish to continue.

3.4. Reality Checks

A reality check is a timed reminder that appears on screen during gameplay at intervals you select. Each reminder displays information about the duration of your current session and, where applicable, your net win or loss position. You may choose to continue playing, take a break, or end your session after reviewing this information. Reality checks promote self-awareness and help ensure that time spent on our platform remains a conscious, considered choice.

3.5. Cooling-Off Period

A cooling-off period is a short-term voluntary break from all gambling activity on Iris Casino. You may request a cooling-off period lasting from 24 hours up to several weeks. During this period, you will be unable to deposit funds or place any wagers. Your account will remain accessible to review your transaction history or withdraw any remaining balance. A cooling-off period is ideal if you feel you need a brief pause but do not wish to commit to a longer exclusion.

3.6. Self-Exclusion

Self-exclusion is the most far-reaching tool available to you. When you self-exclude, your account is suspended for the duration you select — which may range from a minimum period up to permanent exclusion. During a self-exclusion, you will not be able to log in, deposit, or gamble on Iris Casino, and we will make reasonable efforts to prevent new accounts from being opened by you. We will also suppress promotional communications to you during the exclusion period.

To activate self-exclusion, contact our support team at support@theiriscasinos.com or use the dedicated section in your account settings. Self-exclusion requests are processed as a matter of priority. Requests to revoke self-exclusion before the chosen period has expired are subject to a mandatory cooling-off period and additional review to protect your long-term well-being. We strongly recommend that players who self-exclude also make use of third-party blocking software — such as Gamban, GamStop, or BetBlocker — to reinforce their commitment across other platforms.

4. Tips for Responsible Gambling

The following practical guidelines are intended to help you maintain a healthy relationship with gambling. They are not restrictions imposed by Iris Casino but recommendations that experienced responsible gaming advocates consistently highlight as effective in keeping play enjoyable and controlled.

• Set a strict budget before you play. Decide in advance exactly how much money you are willing to spend during a session and treat that amount as an entertainment expense rather than an investment. Never gamble with funds you cannot afford to lose.
• Treat gambling as entertainment, not income. The outcome of casino games is determined by chance. Do not rely on gambling as a source of income, and never gamble to recover money lost in previous sessions.
• Keep track of time. It is easy to lose track of how long you have been playing. Use our session time limits and reality check features to stay aware of the duration of each gambling session.
• Take regular breaks. Step away from the screen periodically. A short break allows you to reflect on your activity and return to a clear-headed decision about whether to continue.
• Never gamble under the influence. Avoid gambling when you are under the influence of alcohol, medication that affects judgement, or other substances, as these can impair your ability to make rational decisions.
• Balance gambling with other activities. If gambling begins to take precedence over other hobbies, social activities, or responsibilities, this is a signal to reassess the role it plays in your life.
• Only gamble with your own money. Do not borrow money from others or use credit facilities specifically to fund gambling activity.
• Know when to ask for help. Seeking assistance at an early stage is a sign of strength. The organisations in Section 6 provide free, confidential support to anyone who feels their gambling may be becoming a problem.

5. Protection of Minors

Iris Casino is strictly an adult service. Access to real-money gambling is permitted only to individuals who are 18 years of age or older. We enforce this requirement rigorously and regard the protection of minors as a non-negotiable obligation.

5.1. Age Verification

During registration, all players are required to confirm that they meet the minimum age requirement. We reserve the right to request documentary evidence of age and identity at any point. Accounts where the age of the holder cannot be verified to our satisfaction will be suspended pending further checks, and any winnings accrued during a period of unverified registration may be withheld pending investigation. Providing false information about your age constitutes a breach of our Terms and Conditions and may result in permanent account closure.

5.2. Parental Controls and Device Safety

If you share a device or computer with minors, we strongly recommend that you log out of your Iris Casino account after every session and that you do not store your login credentials in any shared browser or device. In addition, we encourage parents and guardians to make use of reputable parental control software to restrict access to online gambling websites. Tools such as Net Nanny, Qustodio, and Bark can help prevent underage individuals from accessing gambling content on shared devices. If you have reason to believe a minor has accessed your account, contact our support team immediately at support@theiriscasinos.com.

6. Support Resources

If you or someone close to you is experiencing difficulties related to gambling, help is available. The organisations listed below provide free, confidential support to Canadian residents. We encourage you to contact any of them directly — you do not need to wait until a situation becomes critical before reaching out.

This list is not exhaustive. Most Canadian provinces operate dedicated problem gambling helplines through their respective health authorities. If you are located in a province not represented above, please visit the website of your provincial health authority or contact the Responsible Gambling Council for a referral to local services. All services listed above are free of charge and operate on a strictly confidential basis.

7. Contact Us

If you have any questions about the content of this Responsible Gaming page, wish to activate a player protection tool, or need to report a concern related to responsible gambling, please do not hesitate to contact our team. We aim to respond to all responsible gaming enquiries within 24 hours and treat all such communications with the highest degree of care and confidentiality.

7.1. General Support

For account-related questions, tool activation requests, or general assistance:
Email: support@theiriscasinos.com

7.2. Privacy and Data Enquiries

For questions relating to the processing of your personal data in connection with responsible gaming measures, including data held as part of self-exclusion records:
Email: privacy@theiriscasinos.com
Please also refer to our Privacy Policy for a full explanation of how we collect, store, and protect your personal information.

7.3. Frequently Asked Questions

Q: How quickly will a deposit limit reduction take effect?
A: Reductions to deposit limits are applied immediately upon confirmation of your request. There is no waiting period for decreases, as this direction of change is always in your best interest.

Q: Can I reverse a self-exclusion before the period I selected has ended?
A: Requests to lift a self-exclusion before the agreed end date are subject to a mandatory review period and will not be actioned immediately. This safeguard exists to protect players from impulsive decisions made during periods of vulnerability. We encourage players who are reconsidering their self-exclusion to speak with a support organisation first.

Q: Will I still receive promotional emails while I am cooling off or self-excluded?
A: No. Once any responsible gaming restriction is in place, we will suppress all marketing and promotional communications to you for the duration of that restriction.

Q: What happens to my account balance during a self-exclusion?
A: Your account balance is preserved in full. You may request a withdrawal of your remaining balance at any time during a self-exclusion period by contacting our support team.

Q: Is there a cost associated with using any of the player protection tools?
A: No. All player protection tools — deposit limits, loss limits, session limits, reality checks, cooling-off periods, and self-exclusion — are provided entirely free of charge to all registered players.